Product Designer at Indonesian Consulate in Vancouver
Team
3 Freelance Designers
(Our little tiny design agency)
(Our little tiny design agency)
Role
Product Designer
+ Product Manager
+ Product Manager
Timeline
January 2024 - Present
Tools
Figma, Miro, Trello
Disclaimer
Work is under NDA
OVERVIEW | My experience at Indonesian Consulate in Vancouver
Passport extensions can be frustrating, especially when you're outside your home country. The Indonesian Consulate aims to make the process smoother both internally and externally.
So... What have I done for the Indonesian Consulate?
Project management
I was the main point of contact between our design agency and the client, managing and prioritizing tasks to ensure project effectiveness and on-time progression.
Client presentation
I presented our design concepts and progress updates to the client, ensuring clear communication and alignment with their vision.
Elevated brand guidelines
I elevated the brand guidelines, not through a complete rebrand, but by refining components and creating a seamless and clean interface through meticulous layout design.
Strategic platform utilization
I'm not just building and launching a website; I'm also analyzing communication touchpoints across platforms to ensure a trusted and secure user experience
PROJECT 1 (On-going) | Design library and design system
Before and after: Journey mapping
We figured out what works and what doesn’t by analyzing our current process. By understanding the users’ pain points, we were able to improve their journey, making it smooth and seamless.
Technology constraints
As part of the Indonesian Government Organization, their website and system are hosted directly from Indonesia and control all consulate websites worldwide. Since every consulate has identical pages and can't host additional ones, we decided to get another domain that links to their website.
Elevated brand guidelines: Prioritizing security and user experience
When the client recognized the outdated nature of their official website and its inability to be modified, they requested a modern, appealing interface for enhanced user experience. Instead of introducing new brand guidelines, we chose to enhance the brand through meticulous layout design, prioritizing user trust and familiarity, crucial for handling sensitive information. Through this elevated brand approach, users can still identify with the branding and feel confident in uploading their data.
Elevated brand guidelines: Prioritizing security and user experience
When the client recognized the outdated nature of their official website and its inability to be modified, they requested a modern, appealing interface for enhanced user experience. Instead of introducing new brand guidelines, we chose to enhance the brand through meticulous layout design, prioritizing user trust and familiarity, crucial for handling sensitive information. Through this elevated brand approach, users can still identify with the branding and feel confident in uploading their data.
Passport Extension Web-Page
To maintain accuracy and prevent misunderstandings when dealing with official documents, we've restricted access to desktop-only, ensuring users interact with the content in a controlled environment.
Hand-off: Sharing Awareness
A crucial part of the design process is handing off to clients, where we conduct demos to ensure they understand how to use the new system and to guarantee its sustainability for both internal and external use.
Want to learn more about the projects I worked on?
Schedule a talk with me at feliciasugiartaa@gmail.com to talk more in depth on how I improved the passport extension flow internally and externally while seamlessly managing a project with a group of developers, designers, and government employees.